Name: Apple Support
Rating: 3.8 (27080 reviews)
Author: Apple

27K Ratings
Ages

4+
Years
Category

Utilities
Developer

Apple
Language

EN
+ 29 More
Size

67.6
MB

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password, and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store to book a reservation. Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.

Ratings & Reviews

3.8

out of 5

27K Ratings

Jeffrey C. Adams
Jun 27

J. C. Adams

Yesterday, June 26, I was held by two different Apple Support advisors. Both were just excellent. And both helped me straighten out. The Apple mail function on my iMac computer. It was really very complex. Both advisors dealt with different parts of getting me up with my email. One advisor was in New Brunswick Canada. And the other advisor was located near Charlotte, North Carolina. It really took sessions with two different advisors to straighten the email situation out. I bought my first McIntosh desktop computer in 1987. I get a lot of use out of my computer. Both have a one terabyte hard drive. I use it mostly for business in personal correspondence. It is an important part of my personal well-being. I value the fact that I get support by competent people that you retain as advisors. I also bought the three-year warranty on the new. 24 inch iMac that I purchased in August 2024. I am finding that the software and operating protocol of this newest computer is much mor more sophisticated than the previous iMac unit that I retired. It’s important to me to be able to talk with these advisors by phone. It’s more helpful at this point than going to the website. My family has strong brand loyalty to McIntosh computers. Thank you for being there!
Jeffrey C. Adams
Jun 27

J. C. Adams

Yesterday, June 26, I was held by two different Apple Support advisors. Both were just excellent. And both helped me straighten out. The Apple mail function on my iMac computer. It was really very complex. Both advisors dealt with different parts of getting me up with my email. One advisor was in New Brunswick Canada. And the other advisor was located near Charlotte, North Carolina. It really took sessions with two different advisors to straighten the email situation out. I bought my first McIntosh desktop computer in 1987. I get a lot of use out of my computer. Both have a one terabyte hard drive. I use it mostly for business in personal correspondence. It is an important part of my personal well-being. I value the fact that I get support by competent people that you retain as advisors. I also bought the three-year warranty on the new. 24 inch iMac that I purchased in August 2024. I am finding that the software and operating protocol of this newest computer is much mor more sophisticated than the previous iMac unit that I retired. It’s important to me to be able to talk with these advisors by phone. It’s more helpful at this point than going to the website. My family has strong brand loyalty to McIntosh computers. Thank you for being there!
Great customer service
Oct 6

Doubledeeper

I’ve had an outstanding experience with Apple over the years. While I haven’t had the chance to visit an Apple Store in person, their online support and customer service have truly stood out. Every interaction I’ve had has been met with prompt, professional, and friendly responses. The support team is always willing to go the extra mile to resolve any issues quickly and efficiently, making me feel valued as a customer.In addition, Apple’s products consistently impress me with their innovative design, reliability, and seamless integration. From the intuitive user interfaces to the robust performance, every device feels thoughtfully crafted. Whether it’s the MacBook, iPhone, or iPad, the quality is consistently top-tier.Overall, my experiences with Apple have been nothing short of excellent. I wholeheartedly recommend them for anyone who values quality, reliability, and outstanding customer service.
Great customer service
Oct 6

Doubledeeper

I’ve had an outstanding experience with Apple over the years. While I haven’t had the chance to visit an Apple Store in person, their online support and customer service have truly stood out. Every interaction I’ve had has been met with prompt, professional, and friendly responses. The support team is always willing to go the extra mile to resolve any issues quickly and efficiently, making me feel valued as a customer.In addition, Apple’s products consistently impress me with their innovative design, reliability, and seamless integration. From the intuitive user interfaces to the robust performance, every device feels thoughtfully crafted. Whether it’s the MacBook, iPhone, or iPad, the quality is consistently top-tier.Overall, my experiences with Apple have been nothing short of excellent. I wholeheartedly recommend them for anyone who values quality, reliability, and outstanding customer service.
Clearing Safari history became unreasonably inefficient & difficult!!!!
12/09/2024

InstMus

Ever since iOS 17 or 18, it’s become a nightmare to clear Safari history and even worse when I need to turn “Block All Cookies” on or off. The update is insanely horribly designed. Please count how many steps it takes to go into Settings, then into Apps, then into Safari, then to block all cookies or clear history. Apple programmers cannot tell me that they don’t know it’s important for users to clear our Safari history multiple times a day especially prior to entering sensitive apps!! And we need to block cookies until a shopping website requires us to turn the setting off in for the shopping cart to work. But after we order that pizza, we need to turn the setting on to block cookies again. These Safari settings should be right on the top layer within reach. We should be able to access these Safari settings in Control Center or as a standalone widget with as few steps as possible. But noooo, Apple did it the opposite way, and made it even harder to access than before (which had already been no picnic for years). Now it’s just absurd and annoying. Please fix this!!!! Thank you!
Clearing Safari history became unreasonably inefficient & difficult!!!!
12/09/2024

InstMus

Ever since iOS 17 or 18, it’s become a nightmare to clear Safari history and even worse when I need to turn “Block All Cookies” on or off. The update is insanely horribly designed. Please count how many steps it takes to go into Settings, then into Apps, then into Safari, then to block all cookies or clear history. Apple programmers cannot tell me that they don’t know it’s important for users to clear our Safari history multiple times a day especially prior to entering sensitive apps!! And we need to block cookies until a shopping website requires us to turn the setting off in for the shopping cart to work. But after we order that pizza, we need to turn the setting on to block cookies again. These Safari settings should be right on the top layer within reach. We should be able to access these Safari settings in Control Center or as a standalone widget with as few steps as possible. But noooo, Apple did it the opposite way, and made it even harder to access than before (which had already been no picnic for years). Now it’s just absurd and annoying. Please fix this!!!! Thank you!
Useless apps and security fixes
Sep 19

hotace6813

I had auto download and update off, the new update forced mine and my wife’s phone to update after 3 days me telling it no. I smell a class action lawsuit. Forcing us to lock in with a cell phone carrier for 2-3 years per phone. We have a family business and have multiple phones, we are all having issues. I googled the same issues are wide spread. Every “new” update makes it worst. ThisLatest changes my settings and icons. It freezes all day long. I can’t uninstall the update. Even a set up new phone don’t help because it forces the latest “flawed” and zero day vulnerabilities in these apps. I’ve been a victim of identity theft 3 times already since I got these phones. Don’t tell me iPhones can’t get hacked. Give us the owners of the phone the option to not install or uninstall your useless “security” fixes. Every time you force us to update all that screws up our phone, which then forces us to buy a new phone just to turn around for you to screw it up. It’s a never ending scam. You’re useless. These phones ain’t worth the paperweight used for. You should be ashamed of yourself Apple should be shut down permanently. Goodbye.
Useless apps and security fixes
Sep 19

hotace6813

I had auto download and update off, the new update forced mine and my wife’s phone to update after 3 days me telling it no. I smell a class action lawsuit. Forcing us to lock in with a cell phone carrier for 2-3 years per phone. We have a family business and have multiple phones, we are all having issues. I googled the same issues are wide spread. Every “new” update makes it worst. ThisLatest changes my settings and icons. It freezes all day long. I can’t uninstall the update. Even a set up new phone don’t help because it forces the latest “flawed” and zero day vulnerabilities in these apps. I’ve been a victim of identity theft 3 times already since I got these phones. Don’t tell me iPhones can’t get hacked. Give us the owners of the phone the option to not install or uninstall your useless “security” fixes. Every time you force us to update all that screws up our phone, which then forces us to buy a new phone just to turn around for you to screw it up. It’s a never ending scam. You’re useless. These phones ain’t worth the paperweight used for. You should be ashamed of yourself Apple should be shut down permanently. Goodbye.

• Added support for iOS 26, including Liquid Glass • Updated app icon with a layered design • Performance enhancements and bug fixes

Version 5.11

Oct 6

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the accessibility website .

VoiceOver
Navigate and explore the app using gestures, braille, and speech output.
Voice Control
Navigate and interact with the app using your voice to tap, swipe, type, and more.
Larger Text
Increase the text size in the app to 200% or more.
Dark Interface
Apply a dark color scheme to the screens, menus, and controls to reduce eye strain.
Differentiate Without Color Alone
Use shapes or text, in addition to or instead of color, to distinguish key information.
Sufficient Contrast
Increase or adjust the contrast between text or iconography and background.
Captions
Display the dialogue and relevant sounds of video or audio-only content with text, usually time-synchronized.

Ratings & Reviews

What’s New

Version 5.11

App Privacy

VoiceOver

Voice Control

Larger Text

Dark Interface

Differentiate Without Color Alone

Sufficient Contrast

Captions

Supports

Wallet

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