You may follow this link if you still need help: Consumer Redress in the EU.
Informative message
The European Online Dispute Resolution (ODR) Platform is discontinued as of 20 July 2025, following the adoption of the website.
The Online dispute resolution (ODR) platform is now closed (see the message hereunder).
You may follow this link if you still need help: Consumer Redress in the EU.
Informative message
The European Online Dispute Resolution (ODR) Platform is discontinued as of 20 July 2025, following the adoption of the website.