We booked a hotel on Expedia: Our review and what you need to know

Checking in?

We love a good vacation mindset, even if you are just booking a staycation.

However, hiccups in booking, bad cancelation policies or a room that doesn’t live up to pictures can ruin a vacation, especially after doing your best to research and plan. That’s why we wanted to go through the entire booking process on Expedia, from beginning to end, mapping out how to pick a property, on-site features, cancelation policies and the experience at the hotel itself.

While every property and destination are different, the Expedia process is pretty straightforward, with easy-to-read hotel descriptions and amenities and a rewards points system we will get into later. Read on for the real-time review and then get ready to book your next hotel — abroad or a staycation like we did.

• What is Expedia and who is it for?

• Expedia features
  • Flights
  • Hotels
  • Car Rentals

• How does the rewards program work?

• Does Expedia offer travel insurance
• What is Expedia’s cancelation policy
• Our review of Expedia.com hotel booking

What is Expedia and who is it for?

The first answer is more complex, but the second is easy – Expedia is for every type of traveler.

What is Expedia? The online booking platform is a one-stop-shop for booking hotels, flights, car rentals cruises and even experiences once you arrive at your destination. For the purposes of this review, we used Expedia to book a hotel, but the options really are endless and for every type of traveler.

Every type? Yes, indeed. Expedia can be used for luxury travel and packages that include all-inclusive resorts, fancy cars and even cruises. It can also be used to compare prices on budget hotels and find deals on flights.

To use the service, all you need is an email address to sign up, and then opt to use the website or download the mobile app for easy access when on the go.

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Expedia Features

Flights

Looking for flights can be a traveler’s worst nightmare, as there are an abundance of airlines to choose from and prices changing ever hour. Expedia knows this all too well, and so they created a page just for this.

Using the Flight section of the site, enter your origin, destination and dates like you would on any other site and then await the results from more than 400 airlines. If you have a preferred airline, you can filter by your top choices as well as your preferences for direct, layovers, flight times, baggage restrictions, seat selection and more.

Need to book a flight but have time to compare prices to snag the best? Then the Expedia price tracking feature is for you, using AI to predict the best time to book and sending you a notification once prices do indeed drop.

The best part of this style of booking is that you can browse, book and pay all on the same site, without having to switch tabs or lose your trip while comparing other site’s prices.

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Hotels

Next up, make sure you have a place to stay upon arrival. Head to the Stays section of the site to start browsing hotels, in the same manner as booking a flight from above. Once you enter your destination, the filters are a bit different, allowing you to sort by star-rating, guest-rating, amenities, accessibility and even by family-friendly, LGBTQIA+ welcoming and business-friendly, should you need to book a work trip.

Want to know how to stay like a VIP? Good news, as with Expedia, you can become a very important traveler the moment you sign up. More information on rewards later, but note that properties marked as “VIP Access” denote properties with exceptional ratings that also come with additional perks the more you book with Expedia.

When booking a hotel, you will receive your confirmation code via email from Expedia, and then your booking will be sent over to the hotel for a seamless check-in. For assurance, you can also call the hotel directly to confirm they have your stay, using the confirmation codes via email.

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Car Rentals

Need wheels once you touch down? Book your car rental on Expedia, too, now that you know the drill. This service is just as user-friendly, and even lets you toggle on a filter to use AARP rates and other discount codes. You can also choose to use the same pick-up and drop-off location, or mix and match if your trip turns into a roadtrip.

Using this Expedia service, you are presented with the actual car that is available to rent at the location, date and time of your choosing. Their comprehensive fleet includes cars of all sizes, makes and models, spanning compact and economy cars, mid-sized and standard, luxury and convertibles and so much more. You can also sort by your favorite rental company, including Hertz, Alamo, Avis and others.

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How does the Expedia rewards program work?

It’s actually quite simple! To start, all you need to do to join is create an account — which you already did if you have booked with Expedia before. You automatically qualify for the Blue rewards tier, that allows you to collect points for every dollar, double points when booking through the mobile app and unlocks an extra 10% savings or more on select hotels.

As you continue to stay and travel with Expedia, move up to the Silver and then the Gold tier, to unlock two to three points for every dollar spent, plus other perks like spa credits, free breakfast, late check-out and room upgrades. In addition to the perks, the points can then be redeemed for their dollar evaluation, being used to book future travel and stays.

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Does Expedia offer travel insurance?

Travel safe and travel smart, knowing every leg of your journey can be insured.

When booking a hotel, flight or even car rental, there is an option to add on travel insurance. The price will be based on the price of your booking, or subject to change from destination to destination. However, you are always able to see the price before you book, should that influence your decision to insure the trip or rental.

The insurance coverage also varies, so it is recommended to read the fine print to see what is covered, such as lost baggage, medical emergency reimbursement and the like.

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What is Expedia’s cancelation policy

We get it, emergencies and accidents happen — no worries here.

Expedia has many properties and bookings with very generous cancelation policies, but note that they do vary location and property. When looking for a hotel, for example, be sure to use the “free cancelation” or the “no change fee” filter to avoid any issues should you think you may need to alter or cancel your trip.

For flights, be sure to read the fine print, as most flights are fully refundable if you cancel within a specific time, typically 24 hours. If the flight needs to be changed or canceled due to COVID-19, there is still hope if not within the 24-hour timeframe, and can contact Expedia to see your options for refunds or flight credits.

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Our review of Expedia.com hotel booking