Reset your password to regain access to your Apple Account.
Reset password
Find out what to do if you can’t sign in because your account has been locked, disabled or is not active.
If you’ve entered the wrong passcode too many times, your iPad may be disabled. If you can’t remember the passcode, find out how to use recovery mode.
You can back up automatically with iCloud or back up to a computer.
If you’re experiencing an issue, updating iPadOS may fix it. Plus you’ll get the latest features and security enhancements.
Find out how to update
If you can’t update
Press the volume button closest to the top button, then the other volume button, then hold the top button until the iPad begins to restart.
If you have an iPad Wi-Fi + Cellular model, you can activate a mobile data plan on iPad using eSIM.
Sign in with your Apple Account to check your coverage status or look up an existing repair.
Find out about your options for Apple-certified service and repair.
Tell us what's going on with your iPad and we'll find the right support options for you.
View your receipts for the App Store and iTunes Store and request a refund for accidental purchases.
Change or cancel a subscription you’ve purchased from Apple or in an app from the App Store.
Find out what to do if your payment method gets declined, or you can’t make a purchase in the App Store or iTunes Store.
Find out about all of the features, apps and settings on your iPad.
Get unlimited repairs for accidental damage protection, priority access to Apple experts and more.
Explore the latest features and more in free sessions at your Apple Store.
Find answers, ask questions and connect with other Apple users.
We can help you find the best support options.
Get personalised access to solutions for your Apple products.