Reset your password to regain access to your Apple Account.
Reset password
Find out what to do if you can’t sign in because your account is locked, disabled, or not active.
If you entered the wrong passcode too many times, your iPad might be disabled. If you can’t remember the passcode, learn how to use recovery mode.
You can find the model number on the back of your iPad or in Settings, and then look up the model name and generation here.
You can back up automatically with iCloud, or back up to a computer.
If you’re experiencing an issue, updating iPadOS might fix it. Plus you’ll get the latest features and security enhancements.
Learn how to update
If you can't update
Press the volume button closest to the top button, then the other volume button, then hold the top button until the iPad begins to restart.
If you have an iPad Wi-Fi + Cellular model, you can activate a cellular data plan on iPad using eSIM.
View your receipts for the App Store and iTunes Store, and request a refund for accidental purchases.
Change or cancel a subscription you purchased from Apple or in an app from the App Store.
Learn what to do if your payment method is declined, or you can’t make a purchase in the App Store or iTunes Store.
Learn about all the features, apps, and settings on your iPad.
Find answers, ask questions, and connect with other Apple users.
We can help you find the best support options.