You’re in the right place to get help with your AirPods.
If your AirPods or charging case are lost, you can use Find My to help locate them.
If you can’t find your missing AirPod or the charging case using Find My, you can purchase a replacement.
Find out how to locate the serial number of your AirPods if you need it to check coverage or start a repair.
Find out how to identify the generation of your AirPods and the model of your charging case.
If you’re experiencing issues with sound, your AirPods may need cleaning.
Find out what to do if your left or right AirPod doesn’t play audio.
Before you can use the Hearing Aid feature on your AirPods Pro 2, you will need to take the Hearing Test.
Find out how to set up and customise the Hearing Aid feature, including Conversation Boost and Media Assist.
Find out about battery life and how to keep your AirPods charged.
Try these steps if your AirPods, AirPods Pro or AirPods Max won’t charge.
Find out how to connect your AirPods to your iPhone, iPad, Mac, Apple Vision Pro and more.
You can pair them again, and if they still won’t connect you can restart or reset them.
Sign in with your Apple Account to check your coverage status or look up an existing repair.
Find out about your options for Apple-certified service and repair.
Tell us what’s going on with your AirPods and we’ll find the right support options for you.
Find out about all of the features and how to use your AirPods.
Get unlimited repairs for accidental damage protection, priority access to Apple experts and more.
Find answers, ask questions and connect with other Apple users.
We can help you find the best support options.
Get personalised access to solutions for your Apple products.