If you can’t turn on or sign in to iMessage or FaceTime on iPad, Mac, or Apple Vision Pro

When you turn on or sign in to iMessage or FaceTime, your device might say that it couldn't sign in or couldn't contact the iMessage or FaceTime server.

Check your internet connection

Make sure that your device is connected to Wi-Fi or your wireless carrier's cellular data network, and that you can access the internet.

• Connect to Wi-Fi on Mac

• Connect to Wi-Fi on Apple Vision Pro

Check for a service outage

Check our System Status page to learn whether iMessage or FaceTime is experiencing a service outage.

Check for software updates

• Update the software on your Apple Vision Pro

Check for the correct date, time, and time zone

• On your iPad, check in Settings > General > Date & Time.

• On your Mac, choose Apple menu  > System Settings (or System Preferences), then check Date & Time settings.

• On your Apple Vision Pro, check in Settings > General > Date & Time.

Learn what to do if you can't change the time or time zone.

Check your Apple Account

1. Go to Restart your Mac

2. Restart your Apple Vision Pro

3. Return to the same settings screen to turn on or sign in to iMessage or FaceTime. If you're signing in, use the same Apple Account that you used in step 1.

Check for VPN and security software

network ports used by iMessage and FaceTime. If you're not sure, it might help to try again while connected to a different network.

If you still need help

If you get a message that your email address isn't verified, sign in at account.apple.com and verify the email address. Learn what to do if you can't verify because you aren't receiving your verification email.

If you still need help, the issue might be unrelated to activation or sign in. Other solutions:

• If FaceTime isn't working on Mac