Today we're trying a redesigned front page for folks who are new to Twitter.com. If you're a regular around these parts, then you won't notice the new look unless you sign out of your account. Helping people access Twitter in more relevant and useful ways upon first introduction lowers the barrier to accessing the value Twitter has to offer and presents the service more consistently with how it has evolved.
Twitter began as a rudimentary social tool based on the concept of status messages but together with those who use it every day, the service has taught us what it wants to be. From features invented by users to applications built on the platform, we're still discovering potential. Twitter has moved from simple social networking into a new kind of communication and a valuable source of timely information. Also, it's fun.
Learning By Experience
Defining a "tweet" for the uninitiated and explaining how to create an account doesn't resonate with everyone. "Why would I want to do that?" is a common reaction. However, demonstrating the power of Twitter as a discovery engine for what is happening right now through our Search and Trends often awakens a sense of wonder which inevitably leads to a much more compelling question, "How do I get involved?"
More Work Ahead
The open and timely exchange of information will have a positive impact on the world and Twitter has a role to play. We have a lot of work to do when it comes to the quality of our search results and trend analysis but repositioning the product to focus more on discovery is an important first step in presenting Twitter to a wider audience of folks around the world who are eager to start engaging with new people, ideas, opinions, events, and sources of information.
We'll likely continue to make changes to the Twitter home page as we respond to feedback and ideas. We're eager to see if encouraging a sense of wonder and discovery leads to a better first impression of Twitter.
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New Front Page!
Tuesday, July 28, 2009
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Twitter Over SMS with O2 in the UK
Monday, July 27, 2009
Full, two-way interaction with Twitter over SMS is now available for everyone who uses your account settings and activate your device. The Twitter shortcode in the UK is 86444 if you want to save it in your address book. Twitter started with a strong focus on texting and we continue to provide SMS access around the world. -
Enhancing Value for Customers and Businesses
Thursday, July 23, 2009
Twitter 101, A Special Guide. There is also a downloadable slideshow available as a PDF that's more of an overview which folks can use to give presentations within larger organizations to teach others about Twitter. We're focused on enhancing value across Twitter in general—these documents are just a first step. -
BestBuy, Good Stuff
Wednesday, July 22, 2009
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Letterman Discovers Twitter via Spacey
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Someone Call Security
Thursday, July 16, 2009
Early yesterday, we were contacted by two blog journalists who had just been offered internal business documents stolen from Twitter by a hacker.
First, it's important to note how these documents were stolen. In this case, a Twitter employee used the same non-unique password on multiple services. A hacker gained access to our business documents because this common password was retrievable on an unrelated system. If you've ever used the same password on more than one service, you've made the same mistake that lead to this theft—it's a web wide issue. Random password generators as well as two-factor authentication for more sensitive systems are now mandatory at Twitter, Inc.
Twitter is more than jotted-down notes from a handful of meetings. Our future will be shaped by the passion and inventiveness of everyone who uses Twitter and through the execution of our ideas. Nevertheless, the publication of stolen documents is irresponsible and we absolutely did not give permission for these documents to be shared. Out of context, rudimentary notes of internal discussions will be misinterpreted by current and future partners jeopardizing our business relationships.
We are pursuing a path to address the harm caused by these actions and as noted yesterday, we've already reached out to the partners and individuals affected. -
Twitter, Even More Open Than We Wanted
Wednesday, July 15, 2009
About a month ago, an administrative employee here at Twitter was targeted and her personal email account was hacked. From the personal account, we believe the hacker was able to gain information which allowed access to this employee's Google Apps account which contained Docs, Calendars, and other Google Apps Twitter relies on for sharing notes, spreadsheets, ideas, financial details and more within the company. Since then, we have performed a security audit and reminded everyone of the importance of personal security guidelines.
This attack had nothing to do with any vulnerability in Google Apps which we continue to use. This is more about Twitter being in enough of a spotlight that folks who work here can become targets. In fact, around the same time, Evan's wife's personal email was hacked and from there, the hacker was able to gain access to some of Evan's personal accounts such as Amazon and PayPal but not email. This isn't about any flaw in web apps, it speaks to the importance of following good personal As Peter Kafka put it, this is "akin to having your underwear drawer rifled: Embarrassing, but no one’s really going to be surprised about what’s in there." That is an apt analogy.
Nevertheless, as they were never meant for public communication, publishing these documents publicly could jeopardize relationships with Twitter's ongoing and potential partners. We're doing our best to reach out to these folks and talk over any questions and concerns. However, our goal remains focusing on the most important business at hand—creating value for users and building the best possible Twitter service. -
TweetCraft for WoW Players
Saturday, July 04, 2009
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Twittering from the Tractor
Friday, July 03, 2009
at 11:59 AM May The Tweets Be With You
Wednesday, July 01, 2009
The ecosystem growing around Twitter is something we very much believe in nourishing and supporting. There are lots of really awesome services and applications out there like BackTweets, Thanks to Robin Wauters at TechCrunch for raising the issue because it highlights a need. As we build our platform team, we will be adding more documentation, guidelines, and best practices to help developers get the most out of our growing set of open APIs. We'll work together to ensure success for Twitter, developers, and everyone who uses these services while avoiding confusion and maintaining quality.