Help when you need it.

Critical issues don’t wait for business hours, and no team wants unnecessary downtime. That’s why we make it easy to secure a support option that’s as timely as you need it to be.

GitHub Premium Support goes beyond our standard offering to bring you 24/7, personalized help by phone or email. And SLAs make sure you’ll hear back within 30 minutes for urgent issues and four hours for high-severity issues—for extra peace of mind. All day. Every day.

The GitHub Privacy Statement available at https://aka.ms/github_terms will apply to Customer’s use of GitHub support offerings, including Premium, Premium Plus, and GitHub Engineering Direct support.