Royal Mail because of customers complaining about the standard of service.
The two companies were part of the same group until 2012, when the Post Office was split out into a separate business, as part of Christmas. In a press release on Tuesday, it said 48% of people who send parcels would like to be able to shop around for another provider.
While Royal Mail’s quality of service has come under scrutiny, the Post Office’s new parcel partners are not immune to criticism themselves. Evri, previously known as Hermes, has been rated the worst parcel delivery firm in polls by the MoneySavingExpert website and Citizens Advice, with customers Terms of Service apply.
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A Royal Mail spokesperson said: “Royal Mail has a long history of working with the Post Office and offers our services at all Post Office outlets throughout the United Kingdom.
“As customer preferences have evolved we have also opened up a variety of new ways for customers to access our services, including more online postage options through our website and app, 24/7 drop-off at locations like our parcel postboxes and collection from home through services such as Royal Mail Parcel Collect.”
The Post Office said deals with Evri and DPD would also benefit the postmasters who run individual branches because they would bring in more customers.
The company is still trying to mend its relationship with post office operators after the