IMPORTANT: THESE REPAIR TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTE YOUR AGREEMENT WITH APPLE (AS IT IS DESCRIBED IN THE COUNTRY VARIATION SECTIONS, SPECIFIED THROUGHOUT THE AGREEMENT) AND WILL APPLY TO YOUR ORDER IF THE SERVICE IS OUTSIDE THE TERMS OF EXTENDED SERVICE CONTRACT OR YOUR STATUTORY CONSUMER RIGHTS.
CONSUMER LAW: FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS AGREEMENT ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS AND YOU SHOULD CONSULT THE CITIZENS ADVICE SERVICE IN YOUR COUNTRY OF RESIDENCE FOR FURTHER INFORMATION ON THESE RIGHTS.
1.1 Services. For service orders, Apple will service your Apple product as described to you for the estimated charges stated, unless such charges are revised with your prior oral or written consent. Unless otherwise stated, Apple will provide repair or replacement services to address a defect in the materials or workmanship of a product. Service is not available for issues caused by failure of or incompatibilities with any software or data residing or recorded on your product. Apple may install system software updates as part of service that will prevent your Apple product from reverting to an earlier version of the system software. Third party applications installed on your Apple product may not be compatible or work with your Apple product as a result of the system software update.
1.2 Data Transfer Services. If your Apple Mac product is capable of storing software programs, data or other information (“Data”), Apple may attempt to transfer said Data to a replacement device. During service, it is possible that Data may be lost. In such an event, Apple will not be responsible for any loss of Data.
a. As part of any Data transfer service, whether or not Apple is able to successfully transfer Data from the original device to the replacement device, Apple will delete any Data on the original device. You should maintain a separate backup copy of the contents of the device’s Data, remove all personal information that you want to protect and disable all security passwords. During service it is possible that the Data will be lost, replaced or reformatted. In such an event Apple and its agents are not responsible for any loss of software programs, Data or other information contained on the device.
b. Data transfer service will involve the transfer of Data directly from the original device to the replacement device or to a compatible external data storage device you provide. Apple will not transfer the Data to any Apple owned or 3rd party owned data storage system or device and will not store a copy of the Data as part of any Data transfer service.
1.3 Parts and Labor. Apple may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In servicing your product, Apple may use parts or products that are new or refurbished and equivalent to new in performance and reliability. Apple will retain the replaced part or product that is exchanged during service as its property, and the replacement part or product will become your property. Replaced parts and products are generally repairable and are exchanged or repaired by Apple for value. If applicable law requires Apple to return a replaced item to you, you agree to pay Apple the retail cost of the replacement item and shipping.
1.4 Service Options. Apple will provide service through one of the following options and will choose which method of providing service depending on the circumstances, in particular depending on the type of Apple product:
A Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Apple determines that DIY Parts Service is available to you, Apple will ship to you a replacement part for your Apple product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. For DIY Parts Service requiring the return of the replaced part, you must provide credit card details to secure the return of the replaced part. All replaced parts requiring return, must be returned to Apple within ten (10) days from the date Apple ships the replacement part to you (“Return Period”). If (i) you fail to return the replaced part as instructed within the Return Period, or (ii) the replaced part is not eligible for service due to a Service Exclusion, as described below, you will pay the amount agreed by you at the time service was ordered. If Apple does not require the return of a replaced part, Apple will ship to you a replacement part or product accompanied by instructions on installation and any requirements for the disposal of the replaced item. Apple is not responsible for any labor costs relating to DIY Parts Service.
B Direct Mail-In Service. If Apple determines that your product is eligible for Direct Mail-In Service, you will ship your product to Apple’s repair service location in accordance with Apple’s instructions. Apple may provide prepaid way bills (and if you no longer have the original packaging, Apple may send you packaging material). If Apple does not provide prepaid way bills or packaging, you must arrange for the shipping and packaging of your product to Apple’s repair service location, as described at the time of ordering, and you may want to consider insuring your package in case of damage or loss during shipment. Once service is complete, the Apple repair service location will return the repaired product or provide a replacement product to you.
C Express Replacement Service (ERS).
i. If Apple determines that your product is eligible for ERS, and you choose to order ERS by providing to Apple your credit card details, Apple will ship to your designated location a replacement product. You will return your product so that Apple receives it within ten (10) days from the date Apple ships the replacement product (the “Return Period”). You must return the original product in the package that contained the replacement product in accordance with Apple’s instructions. Apple will retain the original product and you will retain the replacement product.
ii. For the ERS, Apple will charge your credit card the ERS Charge, described at the Service FAQ web page Shown in the table below (“Service FAQ”) at the time the Replacement product ships. At the time the Replacement product ships, Apple will effect an authorization against your credit card equal to the replacement value of a new product (“Replacement Value”), described at the Service FAQ. This authorization will be maintained by Apple and will be applied against any damage to the original product that is not eligible for Out-of-Warranty Service, or loss of the original product or other payments due Apple. Repairs are considered Out-of-Warranty when:
5.13 Subcontractors. Apple may subcontract with other service providers for the service of your product.
5.14 Conflict of Terms; Services in English. In the event of a conflict between different translations of these terms, the English translation will prevail. Certain support services and related documents may be available in English only.
5.15 Complete Agreement; Force Majeure. This Agreement governs service transactions accepted by Apple. No other oral or written terms or conditions apply. Apple does not authorize any variance or modification of this Agreement. Apple is not responsible for any failures or delays in performing service or delivering your product or a replacement product that are due to events outside Apple’s reasonable control.
5.16 Apple entities
For the purposes of this agreement, the Apple entity is listed in the table below and depends on where you are resident:
Region / Country of purchase
Warrantor
Address
Australia
Apple Pty. Limited.
PO Box A2629, Sydney South, NSW 1235, Australia Tel: 133 622
Brazil
Apple Computer Brasil Ltda
Rua: Leopoldo Couto Magalhães Júnior, nº 700, 7º andar, São Paulo, SP, Brasil 04542-000SAC: 0800-761-0880www.apple.com/br/support
Canada
Apple Canada Inc.
120 Bremner Blvd., suite 1600, Toronto, Ontario, M5J 0A8, Canada
Hong Kong
Apple Asia Limited
2401 Tower One, Times Square, Causeway Bay, Hong Kong
Japan
Apple Japan, Inc
3-20-2, Nishishinjuku, Shinjuku, Tokyo, Japan
New Zealand
Apple Sales New Zealand
PO Box 912015, Auckland Mail Centre, Auckland 1142
Singapore
Apple Computer South Asia PTE Ltd
7 Ang Mo Kio Street 64, Singapore 569086
UAE
Apple M E FZCO Dubai Branch
Emaar Square, Building 4, Unit No. 302, P.O. Box 116977, Downtown, Dubai, UAE
United States of America
Apple Inc
One Apple Park Way, Cupertino, CA 95014
Europe, Middle East and Africa
Russian Federation
Limited Liability Company Apple Rus
bld. 2, 4 Romanov Lane, 6th floor, premises II, room 54, 125009, Moscow, Russian Federation
Turkey
Apple Teknoloji ve Satış Limited Şirketi
Büyükdere Caddesi, No:199, Levent 199, Kat: 22 ve 23, 34394 Şişli, Mecidiyeköy, İstanbul
Emaar Square, Building 4, Unit 302, PO Box 116977
All Other Countries
Apple Distribution International
Hollyhill Industrial Estate Hollyhill, Cork, Republic of Ireland
6. Country Variations
A)Australia. The rights described in this policy in respect of returns, refunds and warranties are in addition to the statutory rights to which you may be entitled to under the Consumer and Competition Act 2010 and other applicable Australian consumer protection laws and regulations.
Our goods and services some with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contracts for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
B) United States of America
i) Interpretation. The provisions of this section will control if inconsistent with any provision of this Agreement.
ii) NOTICES TO CALIFORNIA CONSUMERS ONLY
a) An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, U.S.
b) A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
c) Sales Tax. In addition to the price of your purchase, Apple will charge you sales tax on applicable transactions based on your shipping address and the sales tax rate in effect at the time your order is billed. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that Apple sends to you will include any applicable sales tax.
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