Dispute Resolution Services Statistics

Virtual Arbitration Hearing Statistics Through February

Contested Motions for Virtual HearingsGrantedDeniedOpenTotal
Customer306 (63%)183 (37%)3492
Intra-Industry172 (76%)53 (24%)1226
Total Customer and Intra-Industry478 (67%)236 (33%)4718

Since the postponement of in-person hearings, and as of February 28, 2,713 arbitration cases have conducted one or more hearings via Zoom (885 customer cases and 1,828 industry cases).

There are 845 total joint motions for virtual hearings. (370 in customer cases and 475 in industry cases).

Arbitration Statistics Through February

YearNew Case FilingsCases ClosedOpen CasesTurnaround Time (in months)
2025Total: 392
Customer: 253 (65%)
Intra-Industry: 139 (35%)		4472,727Overall*: 13.4
Regular Hearing Decisions: 16.0
Special Proceeding Decisions: 7.0
Paper Decisions: 4.5
2024Total: 414
Customer: 267 (64%)
Intra-Industry: 147 (36%)		5743,226Overall*: 12.0
Regular Hearing Decisions: 17.3
Special Proceeding Decisions: 6.5
Paper Decisions: 4.7
2023Total: 457
Customer: 287 (63%)
Intra-Industry: 170 (37%)		4443,069Overall*: 18.4
Regular Hearing Decisions: 22.3
Special Proceeding Decisions: 3.0
Paper Decisions: 4.7
2025 vs 2024Total: -5%
Customer: -5%
Intra-Industry: -5%		-22%-15% Overall*: +12%
Regular Hearing Decisions: -8%
Special Proceeding Decisions: +8%
Paper Decisions: -4%

* Includes cases closed for any reason.

Historical Statistics for Cases Filed and Closed 

YearCases FiledCases Closed
2025392447
20242,4693,108
20233,3823,027
20222,6713,564
20212,8934,029
20203,9023,564
YearCases FiledCases Closed
20193,7574,011
20184,3253,756
20173,4563,735
20163,6813,635
20153,4353,489
20143,8223,838
YearCases FiledCases Closed
20133,7144,498
20124,2994,877
20114,7296,099
20105,6806,241
20097,1374,571
20084,9823,757

Top 15 Controversy Types in Customer Arbitrations

A single arbitration case may include multiple controversy types.

ControversyTime Period2025 Cases served2024202320222021
Breach of Fiduciary DutyThrough February158218238170252
Year-End--1,2521,5181,3401,445
NegligenceThrough February151190218166233
Year-End--1,1261,4081,2611,371
MisrepresentationThrough February142175157127210
Year-End--1,0321,0789901,181
Failure to SuperviseThrough February130176170143203
Year-End--1,0501,1291,0751,218
Omission of FactsThrough February123141141106192
Year-End--851881825958
Breach of ContractThrough February118160176132191
Year-End--9931,0951,0481,110
SuitabilityThrough February107135145109168
Year-End--8539318991,071
FraudThrough February9110811084118
Year-End--679687699744
Breach of Regulation BIThrough February67616370
Year-End--44840821640
ManipulationThrough February4941463354
Year-End--325273266285
Violation of Blue Sky LawsThrough February4166783455
Year-End--342414402355
Unauthorized TradingThrough February2325233939
Year-End--119175149160
Elder AbuseThrough February2234382021
Year-End--170212188162
Errors-chargesThrough February1917242225
Year-End--7913299127
ChurningThrough February108161619
Year-End--699181112

*These categories were not tracked for the years in which no data appears.

Top 15 Security Types in Customer Arbitrations

A single arbitration case may include multiple security types.

SECURITYTime Period2025 Cases Served2024202320222021
Common StockThrough February5156766894
Year-End--304393349433
Real Estate Investment TrustThrough February2436343375
Year-End--164197211429
Private EquitiesThrough February1822162220
Year-End--94120146161
OptionsThrough February1716332332
Year-End--87121153157
Corporate BondsThrough February163735613
Year-End--16923623957
Mutual FundsThrough February1533312437
Year-End--113294159161
Exchange-Traded FundsThrough February1214121014
Year-End--68956076
401(k)Through February1123586
Year-End--69503541
AnnuitiesThrough February1118969
Year-End--87785798
Limited PartnershipsThrough February111211917
Year-End--5768122134
Variable AnnuitiesThrough February10115912
Year-End--56814875
Municipal Bond FundsThrough February71191112
Year-End--51755057
Structured ProductsThrough February79527
Year-End--83473833
Preferred StockThrough February691755
Year-End--39734231
Stock Index FuturesThrough February43500
Year-End--81084

 

Top 15 Controversy Types in Intra-Industry Arbitrations

A single arbitration case may include multiple controversy types.

CONTROVERSYTime Period2025 Cases Served2024202320222021
Breach of ContractThrough February5758443253
Year-End--283294225268
Promissory NotesThrough February2538161321
Year-End--17115484126
CompensationThrough February181514817
Year-End--156747784
Breach of Fiduciary DutyThrough February145115
Year-End--27142123
Raiding DisputesThrough February105442
Year-End--16242413
Libel or Slander on Form U-5Through February92316817
Year-End--901048489
Libel, Slander, or DefamationThrough February91581412
Year-End--74916959
CommissionsThrough February868610
Year-End--74363755
Wrongful TerminationThrough February71313517
Year-End--65665062
FraudThrough February23101
Year-End--116138
NegligenceThrough February22021
Year-End--85149
UnderwritingThrough February20000
Year-End--2111
Discrimination or Harassment**Through February13628
Year-End--28252536
MisrepresentationThrough February13012
Year-End--771212
PartnershipsThrough February11110
Year-End--6433

* This category combines the following discrimination controversy types: disability, age, gender, race, sexual orientation, national origin, religion, employment discrimination, and sexual harassment. This number does not represent the number of cases served, as one case may have multiple discrimination claims.

How Arbitration Cases Close

Cases Decided by ArbitratorsFeb-2025 (% of Cases)2024202320222021
After Regular Hearing77 (17%)431 (14%)436 (15%)533 (15%)497 (12%)
After Special Proceeding Hearing5 (1%)24 (1%)17 (1%)24 (1%)34 (1%)
After Review of Documents (Paper Cases)10 (2%)64 (2%)77 (3%)78 (2%)102 (2%)
Total92 (21%)519 (17%)530 (18%)635 (18%)633 (15%)
Cases Resolved by Other MeansFeb-2025 (% of Cases)20242023202220212020
Direct Settlement by Parties192 (43%)1,724 (56%)1,496 (50%)1,752 (49%)2,418 (59%)2,060 (58%)
Settled via Mediation59 (13%)362 (12%)489 (16%)700 (20%)458 (11%)477 (13%)
Withdrawn63 (14%)304 (10%)265 (9%)290 (8%)384 (9%)329 (9%)
All Others40 (9%)169 (5%)213 (7%)175 (5%)216 (5%)243 (7%)
Total354 (79%)2,559 (83%)2,463 (82%)2,917 (82%)3,476 (85%)3,109 (87%)

Results of Customer Claimant Arbitration Award Cases

Year DecidedAll Customer Claimant Cases Decided (Hearings, Special Procedures & Paper)Percentage Decided of All Customer Claimant Cases ClosedPercentage (and Number) of Cases where Customer Awarded Damages
2025 YTD3813%37% (14 cases)
202423213%26% (61 cases)
2023 27414%24% (67 cases)
202231113%36% (111 cases)
202132813%31% (103 cases)
20201939%32% (62 cases)

Result of Customer Claimant Arbitration Award Cases (Regular Hearing Only)*

Year DecidedCustomer Claimant Cases Decided (Hearing Only)Hearing Customer Claimant Cases Where Customer Awarded DamagesHearing Customer Claimant Not Awarded DamagesPercentage of Customer Award Hearing Cases
2025 YTD26101638%
20241604911131%
2023 2005914130%
20222379214539%
20212318614537%
2020120417934%

*The data in this chart includes cases dismissed prior to the hearing on the merits, and are counted as cases in which the customer claimant was not awarded damages.

Awards on the Merits of the Case with One or More Zoom Evidentiary Hearings*

Year DecidedCustomer Claimant Cases DecidedCustomer Claimant Cases Where Customer Awarded DamagesCustomer Claimant Not Awarded DamagesPercentage of Customer Claimant Cases Where Customer Awarded Damages
202564267%
202431141745%
202353213240%
2022116516544%
2021136607644%
202030121840%

*The data in this chart excludes cases dismissed prior to the hearing on the merits.

Awards on the Merits of the Case with In-Person Evidentiary Hearings*

Year DecidedCustomer Claimant Cases DecidedCustomer Claimant Cases Where Customer Awarded DamagesCustomer Claimant Not Awarded DamagesPercentage of Customer Claimant Cases Where Customer Awarded Damages
2025125742%
202475294639%
202391345737%
202274344046%
202146222448%
202034171750%

*The data in this chart excludes cases dismissed prior to the hearing on the merits.

 

Result of Customer Claimant Arbitration Award Cases (Special Proceeding Hearing Only)

Year DecidedCustomer Claimant Cases Decided (Special Proceeding Only)Special Proceeding Customer Claimant Cases Where Customer Awarded DamagesSpecial Proceeding Customer Claimant Not Awarded DamagesPercentage of Customer Award Special Proceeding Cases
2025 YTD5050%
20242041620%
2023150150%
20221971237%
20211621413%
202051420%

 

Result of Customer Claimant Arbitration Award Cases (Paper Only)

Year DecidedCustomer Claimant Cases Decided (Paper Only)Paper Customer Claimant Cases Where Customer Awarded DamagesCustomer Claimant Not Awarded DamagesPercentage of Customer Award Paper Cases
2025 YTD74357%
20245284415%
20235985114%
202255124322%
202181156619%
202068204829%

Results of All-Public Panels and Majority Public Panels in Customer Cases

Year DecidedCases Decided by All-Public PanelsPercentage (and Number) of Cases Decided by 3 Public Arbitrators where Customer Awarded DamagesCases Decided by Majority-Public PanelsPercentage (and Number) of Cases Decided by 2 Public Arbitrators and 1 Non-Public Arbitrator where Customer Awarded Damages
2025 YTD1644% (7 cases)333% (1 case)
2024 YTD10231% (32 cases)2818% (5 cases)
202312232% (39 cases)4626% (12 cases)
202214142% (59 cases)5137% (19 cases)
202113939% (54 cases)4630% (14 cases)
20207633% (25 cases)2623% (6 cases)
201914953% (79 cases)4728% (13 cases)

Arbitrators by Type and Location

Arbitrator TypeTotal
Public4,027
Non-Public4,094
Total8,121

Number of Cases and Arbitrators* per Hearing Location Through February.

Click on each hearing location below to view the number of cases and a breakdown of available arbitrators by type. View in table format.

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