Pennsylvania officials on Friday reported statewide issues with the 911 system. (Getty)
A conference bridge line was established between all public safety answering points, he said. And because several counties were reporting the same issue and the cause hadn’t been identified, "out of an abundance of caution, a statewide Wireless Emergency Alert and emergency alert System message was sent to the public to notify them of the intermittent issues," he said.
"Currently, our teams are engaged with the public safety answering points or 911 centers and the Next Gen 911 service provider, monitoring the system, and the system continues to have some intermittent connectivity issues at this point in time," he said. "They are still trying to troubleshoot."
He said while the cause has yet to be identified, the majority of calls are going through, and Pennsylvanians should continue to call 911 if they need help.
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If a call doesn’t go through, "they should use the backup seven-digit administrative line or follow the instructions of their local 911 center or public safety answering point," he added. But he urged people not to call 911 just to test if it’s working.
"If they test the system and hang up on the system, that is considered an abandoned call," he explained. "The 911 centers have to go back and investigate that call. So, we ask for the public's cooperation. As we continue, we’ll provide additional updates as they become available."
He said there’s a "tremendous" amount of redundancy built into the
If the call doesn’t go through, "they should use the backup seven-digit administrative line or follow the instructions of their local 911 center or public safety answering point," the PEMA director said, urging people not to call 911 just to test if it’s working. (Getty)
