Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.
Empower service representatives with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data.
Visualize key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics.
SERVICE AGENTS
Transform customer experiences with the agentic contact center—powered by Dynamics 365
Service agents for Dynamics 365 can help resolve issues and build long-term loyalty by evolving with the latest intents, up-to-date knowledge content, and essential quality guidance.
Teams Phone extensibility for Dynamics 365
Optimize contact center telephony with Teams Phone and Dynamics 365
Use Teams Phone with Dynamics 365 Contact Center for an integrated solution that reduces management costs, improves performance, and drives business agility.
Comprehensive vision for service
Microsoft offers comprehensive, composable solutions for service including a cloud-based contact center, CRM, and generative AI.
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See below for limited time offer eligibility restrictions.1
- List price shown before discount. Save 40 percent from October 1, 2025, through June 30, 2026.Not eligible to be combined with other discounts or promotional offers.Purchase via enterprise and cloud solution provider (CSP) channels.
Dynamics 365 Customer Service Premium
Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.NZ$315.50user/month, paid yearlyPrice does not include tax.This product is not available in your market.
