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Help & FAQ -
Insurance
Health insurance 101
In this video series learn about what health insurance is and how it works.
In this video series learn about different types of health insurance plans.
In this video series learn about what key terms and benefits you need to know with your health insurance plan.
In this video series learn about out of pocket costs for your health insurance plan.
Insurance
You can use the this search tool.
If you received a bill, and your insurance information is either missing or incorrect, you can easily submit your insurance information online so we can submit your insurance claim.
Even when you have insurance, you may be responsible to pay for some of the costs for your medical care.
No. Under the law, if you were injured at work, the only insurer we can bill for your care is the one who provides your company’s workers’ compensation coverage.
New York State requires us to bill a no-fault insurance carrier for all motor vehicle accident related care. In certain instances, if there is a balance due after the car insurance has processed a claim, we can bill your health insurance for the remaining amount due.
A copay (short for copayment) is a fixed dollar amount that you pay every time you receive medical care.
A deductible is a fixed dollar amount that you need to pay within a defined period of time (such as one calendar or plan year) before your insurer will start to cover some of the costs for covered medical services.
Coinsurance is another way you may be required to share costs with your insurance provider.
If you receive an unexpected bill, which could be what’s referred to as a "surprise bill," for a service from a provider or facility that you did not know is not covered by your insurance plan, you can dispute the bill.