Google ads customer service and app is horrible! Previously I had used google ads for years with no issues. After they updated it immediately went down hill. It keeps asking you to verify your account after they've sent you an email saying that you've been approved. The mean girls who answer the phone will hang up on you or forward your call to a dead end and you will never be able to communicate with anyone. They will tell you that only a few people work in the google ads expert team and they're not available to answer the phone. So you're telling me that google is a billion dollar company and billions of business use google ads but they only have 3 expert's available to answer your phone call? Next you try to set up chat and you will get the error message and again no one is able to answer your chat. Don't even think about emailing, that's not going to work. Finally someone on chat picks up to only tell you what you already know that your account isn't working and THEY have to email someone who can help you?!? I would like to know how many billions of dollars that google ads is receiving from businesses yearly and I'd like to know why the customer service for my TV is better than this company!!! The only reason why I use google is because believe it or not, yelp is worse! I'm so sick of these predatory companies knowing we desperately need their services and them laughing at as when they hang up on us! After MONTHS of frustration !!

Google ads is GARBAGE I placed an ad that was highly targeted to USA only presence traffic, go to bed at 1 o’clock in the morning woke up seven hours later with 300 clicks on my ad and almost 4000 impressions and five sign ups for my website all four names and all get rejected on the applications because they are international applicants then I paused my campaign, because obviously I was getting spam clicks even though my optimization score was 100 and my audience was highly targeted so after I paused my campaign, I got a message at the top of my screen, saying my campaign ads are no longer showing low and behold it’s been almost 3 hours since I canceled my campaign and ironically, I’m still getting clicks even though no campaign is showing and then they charged $50 to my card for their spam clicks, and my cost is still going up even though my campaign is canceled Google is a scam no other way to explain why I’m still getting fake clicks. On a campaign that is no longer running for over three hours now and in those three hours I’ve gotten another 20+ clicks. That I’m having to pay for that or not legit just like the other 300 I got overnight that was supposed to be USA targeted traffic. Do not waste your time or money with them and I am putting this review on every platform. Then I wrote them an email hours ago about what’s going on and big surprise no response.

Google ads has is issues as can be seen through the multitude of negative reviews given . My main problem is the complete lack of care that comes to the mobile app. You’d think a company worth billions would put more money into an app that runs properly but nope. You can’t view any information of relevance on this app. Doesn’t show you all you campaigns says you have to go to desktop. Like what we in year 2024. Every platform should have a app where we can access this information just as easily on the phone as the computer. Yet Google seems to be years behind in this aspect of their business which is extremely disappointing to say the least. What’s the point of a Mobile app if you literally can’t use the app for any of the information or steps you’d want to take. Do better Google. This is one of many issues you guys have. Don’t know how this app got 4 stars . It literally is completely useless.

Have tried this for a year. Works good at first . First week is great then you get calls from people looking for other businesses that don’t have anything to do with your business. Then you get spammer s clicking your ads and google won’t refund you for the scammers. Then you try to call them for help and recording says they are closed for COVID-19. Then they try to call but never rings your phone always goes to you answer machine. Try to return call and get messages that they are closed for Covid-19. So frustrating they always want to charge you more and more but the ad gets worse with wrong number or spam calls. No customer service at all the people they give you from India never call you back after 100 messages sent to them. Never call you when they say. Be careful with this. Now they are charging more for ads and you get less performance and no customer service be careful.