Problem fixed with Holland America: they offered a nice refund

Note: update: Holland America gave us a fair refund - I withdraw my complaints listed on this blog article

My wife and I have been on 15 cruises and the service provided by Holland America on the 23 day cruise we are on right now is so much worse than the other 14 cruises we have been on that I feel motivated to write up our experiences.

Note: our cruise was up the Amazon River and we did have some memorable experiences which I will blog about in the next week or so and provide links to some of our pictures and videos.

In order of "worse things first":

  • We booked a tour to Santarem (large industrial city) and Alter do Chao (a pretty little town on the water with amazing beaches). The tour guide was from Santarem and spent all 4 3/4 hours of the tour in her home town and blew off taking us to the scheduled stop in Alter do Chao. She did give us lots of unwanted shopping experiences, and wasted time stopping the bus by a new highway project and going into lots of detail about that. Many other cases where she was just killing time. She did have the driver stop on a road for one minute above Alter do Chao so we could catch a glimpse of the beautiful town that we missed. I formally asked Holland America for a partial tour refund but I received a negative response from them to my written request: no partial refund.
  • Our toilet did not work for over seven hours. This was not quite a ship wide occurrence since we talked to a few people who were not affected. Just hearsay, but we heard people talking of having their stateroom toilets out of order from a few hours to two days. When I first asked the front desk about this I was told it was a ship wide occurence and to be patient. After about 6 hours I asked again and was told that our toilet might be fixed that day. I got fed up, went back and told the lady at the front desk that this was a health violation and guess what: an engineer came and fixed our toilet within about 20 minutes. Sometimes complaining helps.
  • We booked an expensive 7 hour small boat tour and because of shallow water could not get to our destination. We were warned about this by the tour office the night before the tour and we decided to go anyway, so that was our own fault, but the tour should probably just have been cancelled.
  • We did not have any hot water in our stateroom for several days.
  • The ship had been in dry dock until the morning of the cruise and the exterior was filthy. The port side of the promenade deck was not fully reconstructed and was in particularly bad shape. However, within about 24 hours everything was cleaned up, so not such a big deal.
  • A nit pick: sometimes there were just paper napkins in the formal dining room, and they were not very good paper napkins.
Those were our own experiences. While drinking and having dinner with other passengers, we heard their complaints also; for example:
  • People's stateroom air-conditioning was not working, often for days. One couple took their pillows and sheets up to a public bar area and slept there because the bar had working air conditioning.
  • Complaints about the dirty state of the ship, toilets, and hot water issues.
One couple who we often met for drinks during happy hour are long time Holland America customers who have logged almost 300 days with this cruise line. They made it very clear that they will not be traveling again with Holland America. Another friend I made on board ship is also a long time customer and explained that this situation being caused by Holland America being bought by a larger company and they still charge a very high premium price for non-premium service.

I would like to say that we have had excellent service by our stateroom stewards and the food waiters. Also the food has been very good.

Popular posts from this blog

I am moving back to the Google platform, less excited by what Apple is offering

I have been been playing with the Apple Intelligence beta’s in iPadOS and macOS and while I like the direction Apple is heading I am getting more use from Google’s Gemini, both for general analysis of very large input contexts, as well as effective integration my content in Gmail, Google Calendar, and Google Docs. While I find the latest Pixel phone to be compelling, I will stick with Apple hardware since I don’t want to take the time to move my data and general workflow to a Pixel phone. The iPhone is the strongest lock-in that Apple has on me because of the time investment to change. The main reason I am feeling less interested in the Apple ecosystem and platform is that I believe that our present day work flows are intimately wrapped up with the effective use of LLMs, and it is crazy to limit oneself to just one or two vendors. I rely on running local models on Ollama, super fast APIs from Groq (I love Groq for running most of the better open weight models), and other APIs from Mist...
Read more

AI update: The new Deepseek-R1 reasoning language model, Bytedance's Trae IDE, and my new book

 I spent a few days experimenting with Cursor last week. Bytedance's Trae IDE is very similar and is currently free to use with Claude Sonnet 3.5 and GPT-4o:  https://www.trae.ai/home  I would like to use Trae with my own API accounts but currently Bytedance is paying for LLM costs. I have been experimenting with the qwen2.5 and qwen2.5-coder models that easily run on my M2Pro 32G Mac. For reasoning I have been going back to using OpenAI O1 and Claude Sonnet, but after my preliminary tests with Deepseek-R1, I feel like I can do most everything now on my personal computer. I am using:  ollama run deepseek-r1:32b I recently published my new book “ Ollama in Action: Building Safe, Private AI with LLMs, Function Calling and Agents ” that can be read free online at  https://leanpub.com/ollama/read
Read more

Getting closer to AGI? Google's NoteBookLM and Replit's AI Coding Agent

Putting "closer to AGI?" in a blog title might border on being clickbait, but I will argue that it is not! I have mostly earned my living in the field of AI since 1982 and I argue that the existence of better AI driven products and the accelerating rate of progress in research, that we are raising the bar on what we consider AGI to be. I have had my mind blown twice in the last week: Today I took the PDF for my book "Practical Artificial Intelligence Programming With Clojure ( you can read it free online here ) and used it to create a notebook in Google's  NotebookLM  and asked for a generated 8 minute podcast. This experimental app created a podcast with two people discussing my book accurately and showing wonderful knowledge of technology. If you want to listen to the audio track that Google's NotebookLM created,  here is a link to the WAV audio file Last week I signed up for a one year plan on  Replit.com  after trying the web based IDE for Haskell and Python...
Read more