Agents are AI programs that are comprised of:
What it knows—The data the agent has access to and the memory it stores.
What it processes—The ability to analyze data, recognize patterns, make decisions, and learn over time.
What it can do—The actions it can take across the surfaces such as the apps and systems it has access to.

Traditional AI models help individuals be more efficient. AI agents, however, can execute business processes. They range from simple prompt-and-response agents to advanced, fully autonomous agents that can complete entire workflows from start to finish. Agents can think or reason, remember, be trained, and even know when to ask for help. This makes them versatile tools for various business applications.