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Dynamics 365
  • Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.
    A customer service dashboard with a conversation summary. A Copilot AI chat window is open on the right side of the screen.
  • Empower service representatives with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data.
    Interface for managing phone numbers in Teams and Azure Communication Services.
  • Visualize key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics.
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    SERVICE AGENTS

    Transform customer experiences with the agentic contact center—powered by Dynamics 365

    Service agents for Dynamics 365 can help resolve issues and build long-term loyalty by evolving with the latest intents, up-to-date knowledge content, and essential quality guidance.
    Learn more
    Person with headset at computer monitors.
    Teams Phone extensibility for Dynamics 365

    Optimize contact center telephony with Teams Phone and Dynamics 365

    Use Teams Phone with Dynamics 365 Contact Center for an integrated solution that reduces management costs, improves performance, and drives business agility.

    Comprehensive vision for service

    Microsoft offers comprehensive, composable solutions for service including a cloud-based contact center, CRM, and generative AI.
    Learn more Contact us
    This product is not available in your market.
    See below for limited time offer eligibility restrictions.1
    • List price shown before discount. Save 40 percent from October 1, 2025, through June 30, 2026.
    • Not eligible to be combined with other discounts or promotional offers.
    • Purchase via enterprise and cloud solution provider (CSP) channels.

       
    Save 40% for a limited time. Eligibility restrictions apply.1

    Dynamics 365 Customer Service Premium

    Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.
    $195.00
    user/month, paid yearly
    Contact us
    This product is not available in your market.
    See below for limited time offer eligibility restrictions.1
    • List price shown before discount. Save 40 percent from October 1, 2025, through June 30, 2026.
    • Not eligible to be combined with other discounts or promotional offers.
    • Purchase via enterprise and cloud solution provider (CSP) channels.
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  • Innovation logo
    • Lenovo Logo
    Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center.

    Products

    Study

    Forrester Consulting Total Economic Impact™

    Report

    Generative AI success in the contact center starts with knowledge management

    Get insights into knowledge management strategies from Harvard Business Review Analytic Services.
    Study

    A Recipe for Resilience in the Contact Center

    Explore how contact center leaders use AI to drive agility, efficiency, and growth in this Forrester survey.
    Blog

    Experience the future of customer service with AI agents

    Learn how AI service agents address emerging issues, uncover new knowledge, and automate manual processes.
    Next steps

    Try Dynamics 365 Contact Center

    Transform service across channels with an AI-first solution that works with existing CRMs.
    Try for free

    Call a Dynamics 365 specialist

    Available M-F 6 AM to 3 PM PT.
    1. [1]
      A discount of 40 percent off the list price is available for Dynamics 365 Contact Center from October 1, 2025, through June 30, 2026. Eligible plans include Dynamics 365 Contact Center, Dynamics 365 Contact Center Digital, Dynamics 365 Contact Center Voice, and Dynamics 365 Customer Service Premium. Not eligible to be combined with other discounts or promotional offers. Purchase via enterprise and cloud solution provider (CSP) channels. Contact your Microsoft account representative to learn more.
    2. [2]
      Dynamics 365 Contact Center is a new product that adapts the capabilities of the previous Voice and Digital Messaging channel add-ins for Dynamics 365 Customer Service and makes them available in a standalone product, enhanced with Microsoft Copilot and conversational IVR from Nuance, designed to work with existing CRMs as well as Dynamics 365 Customer Service.
    3. [3]
      New Technology: The Projected Total Economic Impact™ Of Microsoft Dynamics 365 Contact Center With Teams Phone Extensibility, a commissioned study conducted by Forrester Consulting on behalf of Microsoft, 2025. Results are for a composite organization based on interviewed customers.

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