Learn how agentic business applications are powering the Frontier Firm at Microsoft Ignite.
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Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Drew Kraus, Francesco Vicchi, Jim Robinson, 27 October 2025.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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IDC MarketScape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment, IDC #US49989523e, December 2023
IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023-2024 Vendor Assessment, IDC #US49989623, October 2023
IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment, IDC #US50036223, October 2023
IDC MarketScape: Worldwide Field Service Management Solutions for Oil and Gas 2023-2024 Vendor Assessment, IDC #US50040023, November 2023
IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023-2024 Vendor Assessment, IDC #US49989623, October 2023
IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment, IDC #US50036223, October 2023
IDC MarketScape: Worldwide Field Service Management Solutions for Oil and Gas 2023-2024 Vendor Assessment, IDC #US50040023, November 2023
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